1. Introduction

Endurance Tas Pty Ltd trading as Kate Storey Realty ABN 94 125 520 185 provides a range of real estate services, including:

  • leasing and management of commercial, retail, industrial, rural and residential properties
  • sale of commercial, retail, industrial, short-term, holiday, rural and residential properties
  • acquisition of commercial, retail, industrial, short-term, holiday, rural and residential properties
  • brokerage and associated real estate services

This Privacy Policy applies to Kate Storey Realty and to all personal information collected through our website at https://www.katestoreyrealty.com.au/, as well as information collected through our dealings with clients, tenants, customers, employees, contractors and suppliers.

By providing personal information to us, you agree to the terms of this Privacy Policy unless you expressly state otherwise.

  1. External Websites

Our website may contain links to third-party websites that have their own privacy practices. These sites are not controlled by Kate Storey Realty, and we are not responsible or liable for their content or privacy policies. You should review their policies to understand how they handle your information.

  1. Privacy Act & Australian Privacy Principles

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These laws regulate how we collect, use, disclose, store and protect personal information.

We may update this Policy from time to time. Any changes will be posted on our website or otherwise communicated to you.

  1. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business operations. The type of information depends on your relationship with us.

4.1 Candidates (Employment Applicants)

We may collect your:

  • name, address, email, phone number
  • age, gender (optional)
  • employment history, qualifications, references
  • résumé and supporting documents
  • tax information
  • emergency contact details
  • medical information (only if relevant and with your consent)

4.2 Customers, Landlords and Tenants

We may collect your:

  • name, address, email and phone number
  • date of birth, gender (optional)
  • financial information (e.g., bank details)
  • next of kin/emergency contact details
  • rental history and supporting documentation
  • identification documents
  • information submitted through enquiries or inspections

4.3 Suppliers

We may collect:

  • your business and contact details
  • billing information
  • records of goods and services supplied

4.4 Sensitive Information

We only collect sensitive information with your consent and where necessary. This may include:

  • criminal history checks
  • health information
  • racial or ethnic origin
  • membership of associations
  • other information required for rental or sales assessment

If you prefer not to provide certain information, please raise this with us — however, it may affect our ability to deliver certain services.

  1. How We Collect Personal Information

5.1 Directly from You

Property Management

We collect information when:

  • landlords engage us to manage property
  • tenants inspect or apply for a rental property
  • tenants lodge applications or supply supporting documents
  • you make enquiries in person, online, by email or by phone

Sales

We collect information when:

  • vendors engage us to sell a property
  • you attend an inspection or auction
  • you enquire about a listed property
  • you proceed with a property purchase

General

We also collect information from:

  • employment applications
  • supplier arrangements
  • general enquiries and communications

5.2 From Other Sources

We may collect personal information from:

  • your authorised representatives
  • insurers and insurance assessors
  • legal, financial and professional advisers
  • public registers
  • publicly available sources
  • property valuers and contractors
  • third-party service providers
  • feedback, surveys and competitions
  • social media

5.3 When Required by Law

Certain legislation requires us to collect and disclose personal information, including property and tenancy regulations applicable in each state or territory.

  1. How We Use Your Personal Information

We may collect, use and disclose your information for purposes including:

6.1 Property Management

  • verifying identity
  • assessing tenancy applications
  • marketing and advertising properties
  • preparing tenancy and lease documents
  • communicating with landlords and tenants
  • collecting rent and issuing statements
  • maintaining security during inspections
  • liaising with insurers
  • complying with legal obligations
  • confirming GST registration
  • direct marketing (unless you opt out)

6.2 Sales

  • verifying vendor identity
  • marketing properties for sale
  • negotiating and managing sales processes
  • preparing required documentation
  • ensuring property security at inspections and auctions
  • liaising with solicitors, agents and financiers
  • complying with legal obligations
  • confirming GST registration
  • direct marketing (unless you opt out)

6.3 General Business Operations

  • providing information to regulators and industry bodies
  • administrative and financial management
  • dispute resolution and legal compliance
  • updating contact details
  • managing controlled money accounts
  • facilitating business acquisitions
  • overseas data processing where required
  • any other purpose with your consent
  1. Sharing Your Personal Information

We may disclose your information to third parties including:

  • your authorised representatives, lawyers, accountants and settlement agents
  • cooperating real estate agents
  • auctioneers
  • mortgage brokers and financiers
  • valuers, insurers, assessors and investigators
  • banks and financial institutions
  • referees and employers (for rental applications)
  • debt collection agencies
  • law enforcement bodies
  • government agencies such as the ATO and State Revenue Offices
  • mailing houses and marketing agencies
  • IT service providers, contractors and advisers
  • potential business acquirers

We may also share your information with related companies of Kate Storey Realty, where applicable.

  1. Overseas Disclosure

Personal information may be stored in cloud or networked systems accessible from overseas. Service providers may be located in countries such as:

  • Philippines
  • United States
  • New Zealand
  • India
  • Indonesia

We take reasonable steps to ensure these organisations comply with privacy requirements under Australian law.

  1. If You Do Not Provide Personal Information

If you do not provide required information, we may be unable to:

  • process rental applications
  • verify ownership for property sales
  • permit attendance at inspections or auctions
  • manage strata or rental properties
  • provide updates or services that suit your needs
  1. Personal Information of Others

If you provide someone else’s personal information to us, you confirm that:

  • you have their consent
  • they understand their information is being provided to us
  • they may access their information
  • their information will be handled in accordance with this Policy
  1. Anonymity and Pseudonymity

In most cases, due to legal and security requirements, we cannot deal with individuals anonymously (e.g., property inspections, tenancy applications).
General anonymous enquiries may be handled when feasible.

  1. Security of Information

We take reasonable steps to protect all personal information from misuse, loss and unauthorised access or disclosure.

Because the internet is inherently insecure, information transmitted online is done at your own risk.

  1. Marketing and Opt-Out

We may use your personal information (not including sensitive information without consent) for marketing and research purposes.

You may opt out at any time by contacting us.

  1. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • recognise devices
  • monitor usage patterns
  • improve user experience
  • analyse website performance

Cookies do not collect personal information and can be disabled in your browser settings.

  1. Access to and Correction of Personal Information

You may request access to or correction of personal information we hold about you, subject to certain legal exceptions.

Requests should be made in writing to our Privacy Officer.

A reasonable fee may be charged for providing access.

  1. Complaints

If you believe your privacy has been breached, please contact us with details of the incident. We will investigate the matter in accordance with our complaints process.

  1. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact:

Kate Storey Realty
Ph: 03 6265 3000
Email: admin@katestoreyrealty.com.au